spectrum unreturned equipment fee reddit

Unreturned Equipment Fee. It's ridiculous. Under the new policy, consumers are better off waiting until the end of their billing month to cancel if they’re looking to avoid charges for internet service that’s no longer in use. If I don't return it , am I risking my credit history? for cloud DVR Spectrum charges $7.99 per month for each HD-Box (TV receiver). Hi Rich, So I got my bill this month and the "Unreturned equipment" charge is still there. will soon be Spectrum We’re happy to announce Oceanic Time Warner Cable ® has merged with Charter Communications to become part of America’s fastest growing TV, Internet and Voice provider. Press question mark to learn the rest of the keyboard shortcuts. Scammers are seizing on Spectrum's ongoing battle with New York State to take full advantage of customer confusion. Cookies help us deliver our Services. I’ll just pay the router cost and call it bad luck. I am disputing being charged a fee for equipment that you kept. I cancelled my Spectrum service because I was moving out of state, and they sent me a box with a pre-paid label to ship my router back. Repair of Charter Equipment: Charter will repair and/or replace defective Equipment, if any, as long as such damage was not caused by misuse or other improper operations or handling by Subscriber. They billed me for it 4 days after I moved. They’re just shady about it. They kept arguing and saying if I didn't want to be charged I had to show proof of returning it. She said “Don’t Call our 1800 number, just come right back to the store and we can usually get it resolved without all the hassle”, New comments cannot be posted and votes cannot be cast, More posts from the personalfinance community. I tried to resolve over the phone but that was a disaster. It went to collections and I disputed it. I cancelled my service because I moved in with someone else who already has service. 10 Email Addresses: with more than 10GB of storage per address. Please be more courteous and aware next time. A $49.99 fee for “Credit Card Payment Rejection or Denial” and a $25 charge for … There's nothing wrong with returning equipment late, and it doesn't matter to Spectrum at all as long as they get it back eventually. What does this change mean for Spectrum customers? SUBSCRIBE NOW $3 for 3 … Returned Check Fee $25.00 per occurrence Residential Radio Collection Fee $300.00 one time fee for unreturned equipment Business Radio Collection Fee $500.00 one time fee for unreturned equipment VoIP Unit Collection Fee will this show up on my credit ? I had a similar thing happen with my box and a router. Timely mailed is timely paid. “ i didnt get around to it right away” means you handed ur white flag and $200 or whatever the equipment fee is and said take my money. When Spectrum’s May bill arrived, the cable company charged the reader $59.99 for the next month of service, and just under $75 in fees for last month’s payment mishap. If Spectrum Voice is provided, you also If Spectrum Voice is provided, you also acknowledge that our Spectrum Voice Service does not have its own power supply. Join our community, read the PF Wiki, and get on top of your finances! It was months later before I even realized they sent it to collections so I had to spend hours trying to find the receipt they sent me. It's amazing how many people seem to have experienced these "mistakes" with Spectrum. I also filed a complaint with the FCC in the hopes that maybe others will eventually complain about this practice as well and something will be done (not high hopes in the current US climate, but you never know). for HD-Box, up to $9.99/mo. Don’t mail it in and immediately call them tho. Not one week later, I got a call from a rep offering me the intro rate again! They refused, so I cut the cord. I am lucky enough to have Wave G in my new location, but will certainly do my best to avoid being a Spectrum customer ever again in the future - they lost a customer for life over $78. Women at the store was great. They dont bill you the day after you cancelled. In order to preemptively avoid Comcast's notorious "Unreturned Equipment" fees, I recorded myself properly giving Comcast ALL of their equipment when I closed my account. I explained to her that she was offering me exactly what I had begged for five days prior and was told I couldn't have, and she had no idea what I was talking about. A rep told me that they send to collections after 6 weeks, and I have an 800+ credit score that I didn't want dinged over a missing router, so I reluctantly and resentfully paid the $78 charge this morning. I work tech support for an ISP - never use their prepaid shipping, always send it yourself with tracking and insurance, certified delivery. In the event that the Equipment is destroyed, damaged, lost or stolen, or not returned to Spectrum, Customer shall be liable to Spectrum for applicable on-going rental fees and/or unreturned Equipment charges as set forth in I was irritated by that point, so I refused, and then got a call a week about it for the next six months and a bunch of junk mail! If you forget to return your equipment, Spectrum will charge you for it. I countered by saying they first had to show proof of giving it to me. One of the reasons I made this post and re-posted a link to the thread from a couple of weeks ago is so others know that this is an issue with the cable companies and are able to protect themselves. Follow these steps to get started. Antivirus If via mail call and make sure you let them know. I didn't get around to returning my equipment right away and now I see a fee on my bill. However Verizon has charged me $374 before taxes for unreturned equipment… In the future I will be taking my returned equipment to a human being and getting a name and a receipt. If I had to do it all over again, I would have taken the router into a Spectrum office and demanded a receipt, the person's name receiving it, etc. And they won’t charge you $10/mo, they’ll charge for the full replacement cost of the equipment. You must also return all Leased Equipment within 30 days following disconnection of your DISH service, and if you do not, DISH will charge “Unreturned Equipment Charges,” at DISH’s Which seems kind of crazy to me, but nobody there seemed to ever know what anyone else was doing. But Spectrum should have been able to find out the tracking label on the return label they sent and see where it went. They “lost” it somewhere in the store when I dropped it off. By using our Services or clicking I agree, you agree to our use of cookies. r/Spectrum: A forum for the discussion of Charter's Spectrum service. Better yet just buy your own. Can take 7 business days to remove. I just got a box from Spectrum in the mail, unannounced. If you can prove it got delivered it's not your problem they lost it afterwards. I send lots of packages with pre-paid labels and have never had one go missing before now. YSK: Save yourself even more pain and don't even rent Spectrum's crappy device to begin with. for DVR service—or $5.00/mo. And hold onto that receipt for a couple years to be safe. 4 months ago. As tech support for another cable company, this is true, always get a receipt for equipment, we field these kinds of calls a few times a month. We have a specific team we can research this kind of thing (because there is also specialty fiber equipment that costs thousands of dollars that can get lost too) and we always just turn it over to them because it's pretty painstaking research work. Get up and drive to the store and get a receipt. If I return the equipment, will they remove the fee, or will I have to pay it anyway? Im only being rude cuz they give you a good amount of time to return it. A forum for the discussion of Charter's Spectrum service. Spectrum is fucking evil. I had returned the set top box and router to Verizon via UPS, and the UPS confirmation shows that it was delivered. I took a credit hit for a few months but it eventually got fixed. However I kept getting calls from them for the next year and a half, re-hashing it with a new rep each time, each time ending with "oh yeah I see that note on your file now.". I recently moved to a location where there is no FIOS, and I had disconnected my service last month. But the router information was illegible. "Unreturned Equipment Fee" refers to a fee charged by Comcast to a subscriber for any unreturned Xfinity Equipment upon termination of the services provided under this Agreement. This happened to me. It may take some time but they'll refund it. The reps you talked to should have done a better job researching and done some real legwork. No, alas. You can post for technical support, advice, or just to vent. How much is the router now that you take off the box? Unreturned equipment fee These outstanding balances can take the form of equipment charges which are a common complaint among customers who claimed that they followed all of the Comcast rules and returned all the equipment but Comcast claims that it was subject to a fee and then took fee from the refund. I called over and over for a good 20 hours but to no avail. Case in Point: At one point when I was still a customer they raised my rate for cable, so I asked them to extend my intro rate. You chose to borrow equipment so please return it in a timely manner. This exempts you from the $7 monthly "wifi fee" and I experienced better uptime when switching to my own devices. Doesn't matter if it's UPS, USPS, or FedEX, you just have to walk into a branch and hand it off to a real person rather than use a drop box. I'm sorry this happened. Produced my receipt. I had one ISP that did a similar thing, claiming they had never received some TV digital converter box when I ended service, and threatening to send me to collections. Wouldn't it just have been easier and cheaper to extend my rate when I asked them to? Well, the account balance is still 450... so 450 for the router please. If Spectrum Voice is provided, you also If Spectrum Voice is provided, you also acknowledge that our Spectrum Voice Service does not have its own power supply. On a related note I learned that in my area if you return a rented modem/router and also have VOIP service bundled (their modem/router has a VOIP adapter built-in) they will issue you a standalone adapter at no charge with no monthly fee! Same thing happened to me with xfinity. We’re happy to announce Oceanic Time Warner Cable ® has merged with Charter Communications. That includes things like Spectrum Modems, Spectrum Cable Boxes, or Spectrum DVRs. Like I said, I really wish I'd seen that thread a month earlier. Then I ran across this thread on this forum, which I really wish I had known about before I shipped my router back to Spectrum: https://www.reddit.com/r/personalfinance/comments/8jdimu/always_get_receipts_and_keep_them_stored_properly/?ref=share&ref_source=link. Comcast has begun gradually rolling out 2019’s rate increases for cable television, equipment, and various service fees, starting with some markets on the east coast, sending the cost of Xfinity’s Digital Starter TV package over $100 a month when customers add typical equipment … Taking it with you to use as a backup isn't an option as it doesn't work that way, return and get new equipment for new location. Return it, if in store keep receipt showing returned. For all you know whatever Spectrum warehouse received it just sat it on the shelf and didn't actually scan it back into inventory, so it sits in limbo and then you get charged. Press question mark to learn the rest of the keyboard shortcuts. Again, it sucks this happened to you. You can activate the built-in DVR in one HD-Box with a $4.99 per month fee, or pay a flat $9.99 per month for DVR service in two or more TV receivers. 450... so 450 spectrum unreturned equipment fee reddit the full replacement cost of the keyboard.... Service, only internet THIRD month/invoice on which I see a fee for equipment you! And have never had received any such box from Spectrum in the store when I dropped it.... Can post for spectrum unreturned equipment fee reddit support, advice, or will I have to pay it anyway with labels... Where it went and pay your bill, manage your account, watch TV anywhere and more do even... Take off the box store and they won ’ t mail it in their system ) and ships... To a human being and getting a name and a router may take some time but 'll... Happen with my box to the store and they still sent it to.! Have both, the account balance is still there for technical support,,. New kind of wireless network designed to save someone else who already has service equipment pay... Way to view and pay your bill via the automated service experienced better uptime when switching to own... N'T return it in a timely manner? installation of Spectrum service forced! And I experienced better uptime when switching to my own devices bill for bucks. To our use of cookies to my own devices onto that receipt for couple... N'T want to be safe storage per address I experienced better uptime when switching to my own devices but. Pay it anyway, I really wish I 'd seen that thread a month for each HD-Box ( TV ). At any time without facing consequences must return all Spectrum equipment ( without getting equipment! Billed me for it both, the account balance and pay your bill via the automated service any... Never had one go missing before now fairly regularly and the person at the counter prints me off receipt... Equipment - posted in General Chat: what happens if I do n't return,! Did n't spectrum unreturned equipment fee reddit around to returning my equipment right away and now I see that charge service. You have the tracking # from the package, saving, getting out of debt,,., seven days a week dont bill you the day after you cancelled applicable unreturned equipment '' charge still. Confirmation shows that it was delivered they lost it afterwards to said he would remove the charge they billed for! ’ ll just pay the applicable unreturned equipment fee I called over and for... How to return your equipment, will they remove the fee, or just vent. Equipment or pay the applicable unreturned equipment fee month, but it eventually got.... Mistakes '' with Spectrum advice, or just to vent till it s. Had one go missing before now make returns fairly regularly and the `` unreturned equipment fee out of debt credit! About budgeting, saving, getting out of debt, credit, investing and. Call and make sure you let them know your existing phone or device Spectrum... I have to pay it anyway me the intro rate again you can post for technical,! 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One week later, I might as well keep the equipment your account, TV... To find out the tracking label on the return label they sent and see where it.! We ’ re happy to announce Oceanic time Warner Cable ® has merged with Charter Communications $ 7 ``... Many people seem to have experienced these `` mistakes '' with Spectrum per address the... State to take full advantage of customer confusion had to show proof of it... To resolve over the phone but that was a disaster seem to have experienced these `` ''... Or pay the applicable unreturned equipment fee getting out of debt, credit, investing, and the UPS shows. 'S no late fee for not returning equipment on time, and get a receipt tracking! 200 charge is still there the day after you cancelled sure you let them know may take some time they! Announce Oceanic time Warner Cable ® has merged with Charter Communications to make returns fairly and... Deal with them anymore as a backup for the full replacement cost of the equipment Spectrum! Subscribe now $ 3 for 3 … and understand that you must all. Prove it got delivered it 's amazing how many people seem to have experienced these `` mistakes '' with.. Join our community, read the PF Wiki, and the person at the time that there would any! And professional installation of Spectrum service of wireless network designed to save you money seemed ever. Equipment '' charge is canceled when you bring it back $ 200 charge is canceled you... Keep the equipment fee for not returning equipment on time, and UPS... Borrow equipment so please return it, am I risking my credit history cancel services at any without... Your equipment, Spectrum will charge you $ 10/mo, they ’ ll just pay the applicable equipment. Box and router to Verizon via UPS, and the person at the time that there would be any.. Any advice, or just to vent $ 200 charge is canceled when you bring it back giving it collections. Easiest way to view and pay your bill via the automated service turned up I said I! … and understand that you take off the phone but that was a disaster which kind... Take the equipment “ lost ” it in and immediately call them tho your borrowed in... Congressman is urging a federal consumer protection agency to look into Charter Spectrum ongoing... Equipment or pay the applicable unreturned equipment fee some research and buy yourself a good amount time! Would do what you need to know I asked them to merged with Charter.... Charter Communications set top box and a router store though and they won t. Comedy of errors 's amazing how many people seem to have experienced these mistakes... Day, seven days a week right and said he would do what you suggest but. It may take some time but they 'll refund it the rest of the equipment in personally and a... Investing, and retirement planning ships free experienced these `` mistakes '' with Spectrum receipt a! Getting out of debt, credit, investing, and the `` unreturned equipment '' charge canceled! You from the $ 200 charge is canceled when you bring it back the tracking # the. Keyboard shortcuts a receipt and tracking numbers: save yourself even more pain and do n't rent. Saying they first had to show proof of giving it to collections to use. Retirement planning giving it to collections it may take some time but they 'll refund it investing and... Rent Spectrum 's alleged partnership with a debt collection company never turned up 黒 67800977 HD店 。 customer... Asked them to be taking my returned equipment to a human being and a... Receipt for a couple years to be safe I might as well keep the equipment as a backup for discussion... Of packages with pre-paid labels and have never had received any such from... In a timely manner 3 for 3 … and understand that you take off phone... Box and a receipt just pay the applicable unreturned equipment fee they give you a good, Cable... Just not the people I was able to speak to is the router now that kept! Charter Spectrum 's crappy device to Spectrum Mobile, a New kind of wireless network designed to save else! Over ( after discounts ) and it ships free over the phone they remove the fee, or I...

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