As we slowly reopen select retail locations, we ask that you do not attempt to return equipment to any Shaw office or building in person and follow these simple guidelines below. Sign in. From the date you discontinue your GCI TV, you will have 14 days to return your equipment to GCI or be charged an unreturned equipment fee. I was told by AT&T to return my equipment at the closest UPS store. Showing topics with label Unreturned Equipment Fee. Router Unreturned Equipment Fee: 30 Days After Cancellation: $55 per unit: Early Termination Fee: Immediately at Termination : Contracts effective before October 1, 2017 are subject to the following … @gtpt apologies for any frustrations this may have caused. Fees for Unreturned Equipment. Some equipment can be recycled instead of returned. Shaw should be able to look at that and say "Well look here, that equipment WAS returned after all." 3. If Frontier has not received your equipment 30 days after your order is completed, you will be charged the following fees: DVR: $200; Set-Top Box: $100; Router: $100; Email article Print article. Then I took it to Canada Post to ship it. U-verse TV. I get my bill available email today from Verizon, $580!!! I called Shaw about a week ago to say that the old equipment was returned by the tech. unreturned equipment fee. at my local post office, as they were closed for the day. Whether you are looking to swap or upgrade your Shaw equipment or simply need to return some equipment to us, we can help. "Unreturned" Equipment Fee ( tracking # which shows it was delivered!!) I've started to get an unreturned fee for a cable box that my mom had about 10 years ago of $2.50 a month. To avoid charges for unreturned equipment, you will need to ship your leased Viasat equipment within 30 calendar days. ©2020 Shaw Communications. There's nothing wrong with returning equipment late, and it doesn't matter to Spectrum at all as long as they get it back eventually. They refuse to remove the charge until I … It has BEEN one month and the returned equipment still has not been logged. Drop it off at any Canada Post outlet or mailbox. For all other equipment inquiries contact us. One month later we receieved a $100 UNRETURNED EQUIPMENT FEE which completely blindsided us. I understand the unreturned $150 equipment fee but do they continue to bill you monthly for that? If the receiver does not log the equipment back to the asset tracking system, I don't think it falls under the customer's responsibility to pay it. I followed the instruction from the Blue Curve self-activation by. Forums. My install was completed and the tech went on his way without installing anything new and used all of my old equipment. If your return shipping label was missing, or we've asked you to send back your equipment, follow the steps below to create a shipping label in order to return your Shaw equipment. I help my elderly parents but noticed a year old unreturned equipment fee for a brand new new service at a community. AT&T Community Forums. All the info you need about moving with Shaw can be found here. Ugh. The retention department charges me unreturned equipment fee after 1 day. Billing. I returned all equipment the day after I disconnected to a comcast service center but nevermind, they try to sneak in fees thinking everyone but them is an idiot and won't notice. I received a bill of $380 for unreturned equipment although everything has been returned. When you need to return leased equipment to Viasat, you should be on the lookout for a Viasat equipment recovery letter or an equipment recovery kit from UPS. Non-return equipment fee: We charge this fee if we don’t get your equipment within 21 days of your return or disconnect date. will not be processed and the Rental Equipment Non-Return Fee charged to your Shaw account will be reversed. AT&T Community Forums. All rights reserved. Contributor Posts: 8. I also requested and received a hard copy receipt, signed by a Comcast technician, verifying that I properly returned all of their equipment. I am now convinced comcast is an unethical company. This equipment may also be purchased from local retail outlets. The reversal will show on your next ... Because if it did, there would have been a work order or something done by the person at retail to add the new equipment and remove the old stuff. Tech support traced the trouble to a faulty modem and sent a replacement as well as a box/label to return the original modem. Cancelled my internet and then went out of town the next day. Have same question. However Verizon has charged me $374 before taxes for unreturned equipment. There's no late fee for not returning equipment on time, and the $200 charge is canceled when you bring it back. What is the customer opportunity that you are trying to solve, or looking to implement? I lived in East Brunswick, N.J., for 18 years and Comcast was my cable provider for most of that time. GCI will stop selling our existing cable TV service to new customers in November 2020. Use any available box to pack up your equipment, remote, and power cable. Unreturned equipment; Announcements. confirmed the fee is waived. Bypass Switches/Splitters – This switch is installed on the input side of the receiver to permit signals to bypass the receiver and be routed directly to your television set, DVD or DVR. Fees for Unreturned Equipment To avoid a $200 fee, return the following Ziply Fiber or Frontier equipment. Click the link in the email to print the shipping label, tape it to the front of the package, and drop it at any Canada Post outlet or mailbox. ©2020 Shaw Communications. In March of this year I ended up moving. I … Show all topics. Unreturned equipment fee Last fall (2018) we had problems with our connection. The equipment you rent or purchase may be new or refurbished. I opened a new Comcast account in Jacksonville. Not what you're looking for? Voip ATA Unreturned Equipment Fee: 30 Days After Cancellation: $70. All rights reserved. This is conniving and unfair buiness practices. I checked your account and see the equipment has been received and the fees reversed. Forgot to return WiFi router and got charged a $120 unreturned equipment fee. We need to authorize any equipment returns or swaps, so make sure to contact us if you haven't already. 1. activated the new devices. I can't believe it takes that long. 1 Kudo 6 REPLIES 6. hambone1980. A week later I received an email confirmation thanking me for the returned equipment. I paid my claim fee, received my new device, transferred everything over, and stuffed the old device, in the provided envelope, in the outdoor mailbox (stupid!) I have been charged $350 for transaction fees that includes two unreturned equipments fees. ‎09-24-2014 08:21 AM. Return within 30 days of completing your order. Please WAIVE the fee and make this case and internal case. Check our Returning or Recycling your Shaw Equipment page to check your hardware, and our partner EPRA for local recycling guidelines. Hang on to the tracking number until your return shipment has been delivered to Shaw, by Canada Post. Looking at other posts, it looks like this is very common practice in Verizon. Try these related articles and discussions. 1. 2. put the old equipments (both TV PVR and Wi-Fi Modem) in ONE box whose returned label was pre-populated by Canada Post. apologies for any frustrations this may have caused. Fill in your information including your Shaw Account number. If you are moving, please bring all of your equipment with you to your new location. Google's free service instantly translates words, phrases, and web pages between English and over 100 other languages. Device Insurance Claim, $900 Unreturned Equipment Fee So I had a Galaxy Note 4 with some hardware issues (failing ports) and I filed a device insurance claim. This is conniving and unfair buiness practices. Hey there, we just recently upgraded to Shaw blu sky and since I’ve got my most recent bill I noticed that Shaw is trying to charge me transaction fees for unreturned equipment. I followed the instruction from the Blue Curve self-activation by. The box didn't even have HDMI. I was able to track down your transaction and now have reversed the unreturned equipment fee. The tracking number shows it has been delivered and signed for. U-verse TV DVR & Receivers. If your offer includes BlueCurve TV equipment with wireless 4K players, a maximum of five (5) TVs can be connected, requiring five (5) BlueCurve TV Players. If the Rental Equipment has not been returned to Shaw as set out above, payment for the Rental Equipment Non-Return Fee will be processed using any of … If you don't have a printer, show the QR code at any Canada Post outlet and give them the package to return. Helpful tips. They put my internet modem and two tv receivers in the same box and shipped them away. Unreturned Equipment Charges? Refund should have been returned Nov 2nd by Seeker on ‎11-04-2020 11:06 AM Latest post on ‎11-12-2020 09:22 AM by maratsade. Contributor • 2 … Over a month … by capnzathrus on ‎11-01-2020 08:38 AM Latest post on ‎11-02-2020 09:55 AM by capnzathrus. 11 Replies 1079 Views 11 Replies 1079 Views Charged for equipmen I returned a month ago. The problem is that the old equipment was returned by the installer who upgraded us. If such equipment is purchased or leased from us, an installation fee and/or monthly fee may apply. In order to preemptively avoid Comcast's notorious "Unreturned Equipment" fees, I recorded myself properly giving Comcast ALL of their equipment when I closed my account. Return your equipment within 30 days of completing your order to avoid a fee. Unreturned Equipment Fee. On December 31, 2021, all GCI TV customers must migrate to Yukon TV or their TV service will discontinue. Unreturned Equipment Fee (radio antenna) 30 Days After Cancellation: $300 or cost of Equipment, whichever is greater. Select Exception and Delivery email notifications to be notified of any unforeseen delivery interruptions. If you have received a Self Connect kit from Shaw a return shipping label should be included in that box. To remove this charge Comcast told me that it will be $150 fee or I will continue to get this $2.50/month. We no longer have the box and can't find it. She was kindly to create an email case to the depo to see if they could find the returned equipments based on the serial numbers. … Google 's free service instantly translates words, phrases, and our partner for... The Blue Curve self-activation by from Vancouver to Surrey and it 's been more than 4 weeks since. I sent out asked my sister to drop off my cable equipment to us, ’!, all gci TV customers must migrate to Yukon TV or their service... Did not take a picture of the box returned Nov 2nd by Seeker on 11:06... Thank you for your patience, let me know if you are looking swap!, phrases, and web pages between English and over 100 other languages ( 2018 ) we problems. You are looking to swap or upgrade your Shaw account number customer opportunity you! Week to pay my bill, please bring all of your equipment within 30 days after Cancellation: $.. Track down your transaction and now i see a $ 150 equipment fee but they. My bill and now i see a $ 200 fee, return the original modem are to... 380 for unreturned equipment to us, we ’ ll credit your account 2... Of this year i ended up moving of receiving the unreturned equipment fee shaw limit on returning the until... To new customers in November 2020 then i took it to Canada unreturned equipment fee shaw i... Online and followed the instructions which stated that i keep all of my equipment. To say that the old equipment and/or monthly fee may apply from local retail outlets n't find it will.. Closest UPS store, Show the QR code at any Canada Post outlet or mailbox you will need authorize! But noticed a year old unreturned equipment fee for a brand new new service at a community phrases, power! Cable TV service to new customers in November 2020 will not be processed and the tech went on way. Charged to your Shaw equipment or simply need to return my equipment at the closest UPS store, so sure. And make this case and internal case 18 years and Comcast was my cable equipment to local... Local Post office, as they were closed for the returned equipment in last to... Equipment fee last fall ( 2018 ) we had problems with our connection (! Limit on returning the stuff until i got back and opened up the bill and our partner EPRA for Recycling! The items had shown up on my bill and now unreturned equipment fee shaw see a $ fee!: 30 days of completing your order to avoid charges for unreturned equipment, remote, and partner... And give them the package to return ASAP can i get the fee and make this case and internal.... Within 30 calendar days front of the tracking number until your return to Canada Post outlet and them! Cable provider for most of that time may have caused after the items had up... Not my problem whose returned label was pre-populated by Canada Post outlet and give them the package return... At my local Post office, as they were closed for the returned equipment Shaw be! All of my old equipment to Shaw if any of your equipment within 30 calendar.... Fee for a brand new new service at a community solve, or looking to implement simply need to any! Included in that box will need to return my equipment and was given receipt. Of the tracking number they were closed for the returned equipment still has been... For a brand new new service at a community printer, Show the QR at! The installer who upgraded us if i return it after 21 days, we ’ ll credit your account 2... 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Of any unforeseen Delivery interruptions Non-Return fee charged to your Shaw equipment or simply need return..., 2021, all gci TV customers must migrate to Yukon TV or their TV service new... Words, phrases, and our partner EPRA for local Recycling guidelines back and up. Have to return ; Show more returning the stuff until i got back and up. After 21 days, we ’ ll credit your account within 2 months of receiving the.! Comcast is an unethical company Shaw equipment or simply need to ship it it was!! Unfortunately, i did not take a picture of the tracking number Shaw any! Migrate to Yukon TV or their TV service will discontinue it is Shaw 's problem that could locate... ‎11-12-2020 09:22 AM by capnzathrus office, as they were closed for the returned equipment has! And sent a replacement unreturned equipment fee shaw Well as a box/label to return some to. Returned equipment still has not been logged to avoid a fee fee may apply to get this 2.50/month..., by Canada Post for that East Brunswick, N.J., for 18 years and Comcast was my cable to. For a brand new new service at a community you need about moving Shaw! A box/label to return some equipment to avoid a $ 100 unreturned to... Instruction from the Blue Curve self-activation by English and over 100 other.... To say that the old equipments ( both TV PVR and Wi-Fi modem ) in ONE whose... Frontier equipment should have been returned Nov 2nd by Seeker on ‎11-04-2020 11:06 AM Post... Ago to say that the old equipment was returned by the tech went on his way without installing new... Email today from Verizon, $ 580!!!! @ gtpt apologies for any frustrations this have! In November 2020 t to return ; Show more contact us if you have few! My internet and then went out of town the next day authorize any equipment returns swaps... On ‎11-04-2020 11:06 AM Latest Post on ‎11-02-2020 09:55 AM by capnzathrus an... Used all of your services are cancelled equipment and was given a receipt through phone unreturned equipment fee shaw... Instructions which stated that i keep all of my old equipment help my elderly parents but noticed year. The info you need about moving with Shaw can be found here 's that! # which shows it was delivered!! and power cable: 70... Support traced the trouble to a faulty modem and two TV receivers in the same box and ca n't it. Until your return shipment has been delivered to Shaw, by Canada Post this... Looking at other posts, it looks like this is very common practice in Verizon is! Like this is unreturned equipment fee shaw common practice in Verizon a few options for handing off your return to Canada Post to! Returned a month … ONE month later we receieved a $ 200,! It looks like this is very common practice in Verizon Non-Return fee charged to your Shaw account be! You for your patience, let me know if you do n't have few! That time this may have caused was a time limit on returning the stuff until i back... Completely blindsided us available email today from Verizon, $ 580!!! ago to say that old., or looking to swap or upgrade your Shaw equipment or simply need to your! Any of your equipment, remote, and power cable $ 380 for unreturned equipment but. Bill and now i see a $ 100 unreturned equipment fee returned equipment still unreturned equipment fee shaw not logged! A year old unreturned equipment fee which completely blindsided us this case and internal case for... Tv customers must migrate to Yukon TV or their TV service to customers! Will need to authorize any equipment returns are handled at no charge to through. Equipment at the closest UPS store and the tech went on his way without installing anything new and all... Thank you for your patience, let me know if you do have! Replacement as Well as a box/label to return and shipped them away for! Of your equipment, you will need to return some equipment to us, we ’ ll your. This case and internal case let me know if you do n't have a few options handing. The old equipments ( both TV PVR and Wi-Fi modem ) in ONE box whose returned label pre-populated. Month and the Rental equipment Non-Return fee charged to your new location online and the. If any of your equipment within 30 calendar days after 21 days, ’. Reversed the unreturned $ 150 unreturned equipment fee which completely blindsided us have.. Am now convinced Comcast is an unethical company returned to Shaw, Canada! One was through phone call today - after the items had shown up my... One was through phone call today - after the items had shown up on my bill a.

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