someone please tell me what i can do so that i cut make cuts from the outer edge. I am VERY frustrated!!! Similarly if I try to move an object using the mouse, it only moves by 1/4″ but via the ‘Move’ Feature, it moves even the tiniest amount. I have been using my Cameo since about May last year and have had this happen to me once or twice. If so, it’s very likely that you have some bad RAM (that’s the memory sticks in your computer). I just need a way for the trace option to pick up the outline and any bits ‘inside’ the outline, such as the bits that make an ‘O’, rather than only the outside causing it to be a block circle, and one trace line on the font, rather than either side. When the blue handle is in the down position, it allows you to slide the white roller toward the left so you can smaller sized media. Second time around, I thought by now the V.3 was void of problems an took a chance again but I unfortunately, they have more work to do. I didn’t have any problems installing the software and I didnt get any errors. First, please accept my apology for the late response. Here’s one for the bin… received this brand new in box Cameo 3, set up exactly per the online instructions. I am so frustrated. If not, maybe some of my readers will have some suggestions. 1. My cameo 2 is not wanting to unload it makes an awful scary noise and I have to pull my matt out….HELP BEFORE I TRASH IT. THANK YOU I Thought I was gonna,lose my mind. This will reset everything. I don’t want to sound pessimistic, but I think you have a defective machine and a new cord isn’t going to fix it. Most of the time, the contact paper just moves around like the rollers aren’t holding it anymore. I’m going crazy trying to create a simple product label with Silhouette and a new wide format HP printer. I was unable to use my machine for 3 months due to another issue with loading. This worked as expected 2 days ago. I check the blade is clean before each use…& still can’t find a good setting for card stock. If none of these solutions work for you, then you should contact the support team at Silhouette America. It was happening to my brand new one and one of the clips on the box was broken and wasn’t getting the pressure to cut card but it was cutting vinyl. When cutting vinyl I dont use a mat and I just put in the vinyl. Hi Gloria! You can also poke the blade through the cardstock to see how far beyond the thickness of cardstock it protrudes I’ve never heard of anyone else having this problem. Make sure you are using the latest version of Silhouette Studio®. It may also be used to create contoured inner lines for images. make sure you group the image together before you weld it. My silhouette will not turn on either! Hi, thanks for the information. Slide the letters you do not want off the mat. Gloria It seems so simple in the video’s. I guess, by now, you have read that Silhouette America was shipping Cameos with defective blades. i need the zip file as to my cameo 3 is not powering on an only have a blue screen after holding the power button an plugging the power source in at the same time. option, it is just stuck…with the little icon spinnng…ugh again! Any advice? Thank you!! It only turns on. Thanks for sharing the link and giving us crafters something to think about. Every time I try to cut, the Cameo cuts a few of the images, or sometimes a few parts of the images, all seemingly randomly placed. I have started having aall these issues after the updates. Say I have a print and cut and I print my name on it…but I must remove my name before I cut out the shape. . I got mine today, newbie yup very much so! Or perhaps me 6 months from now. As soon as I went back to the Legacy version, everything was fine and I haven’t had a problem, since. It doesn’t matter what I do it keeps doing it! 2 Click/tap on Pen & Windows Ink on the left side, and check (on) or uncheck (off - default) Allow my pen to act as mouse in legacy applications for what you want on the right side. its more shiny. It says Silhouette.exe stopped working whenever I try and trace an image? If it won’t move at all, it may be defective, in which case you will have to contact the Silhouette America support team. This allows the memory to clear and you should be back in business!! Here’s all you need to know: –Once you have imported the image you wish to use, click on the Registration Marks icon–it’s at the top right corner and looks like three photo corners. Also, when you refer to the “white part,” do you mean the white plastic casing around the blade? I actually had my Cameo for three months before I was able to cut anything at all. Hi, Shazlyn, I’m having the same exact problem and I am so frustrated. When I open Silhouette Studio again, poof, everything is perfect. It took me awhile to realize this (wasting some good vinyl and hair pulling along the way). Please note that these steps will remove the library (including any non-recoverable user created designs) and any Designer Edition license key present: To know more information, you can visit this site: http://www.mordocrosswords.com/2016/02/moves-it.html, THANK YOU! -send2cutter.exe (program to send manual updates) My favourite method–the one I personally use all the time–is tape. HELP! You can change the width of the rollers by flipping the little blue handle on the right side of the roller bar. Silhouette School Inc is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. I wish there was some magic solution that I could offer you, but I think you’re going to have to wait for the new blade and hope that you get a good one. This will clear the memory and let you start fresh. 2) When you get to the last letter, is the contact paper being moved in and out of the machine as it was with the previous letters? Please tell me whats going on and how to fix it! Ruby Canoe Design. You aren’t suppose to move the left white roller. power supply or camo machine in question. If these don’t fix your problem, then you should call Silhouette America support team. Even tho the tutorial is for Reinstalling the software, the steps are the same. If you want to layer your stickers just enable the cut lines around each piece. As soon as you release your mouse button, the eraser stops working. LOL!! anybody no why?? :o). These should always be your first trouble-shooting steps. I’m usually the total trial-and-error-type when it comes to dealing with tech problems, but not having any experience with machines like these I just didn’t want to risk ruining the gorgeous little diva on our first date , So, I’ll keep trying and testing – actually bought the Cameo for pop-up-projects and paper theaters, so I can concentrate more on the designing part than on the cutting efforts. I’ve been trying to use the trace feature to get rid of the background on some pics I want to cut. Do not let the support people treat you disrespectfully–you are a customer and you deserve good service and a Cameo that works!!!! This is basically a reminder to myself, because I keep having this problem every 6 months or so, searching the internet for hints, and coming across this site where I had the same problem a year ago. and can’t, for the life of me, get it to cut. , Hi, Jana, The other parts have no cuts at all. Let’s see if we can get to the bottom of your problem. Let me know how it goes…and, good luck!!! Hi, I found the answer to my problem.. 1. I tried calling customer service but was untimately told no one was available, to leave a message and someone would get back to me in 48 hours! We would BOTH like the answer to this question. Please let me know how it works out. The status bar (blue and white) just continues to flow. I’m having the exact same issue, did you ever figure it out? Needless to say I had a *very* hard time getting all those micro-sized paper remains from a *very* sticky mat . Anyone!?!? Thanks for the tip. They just don’t care 2) Are you using the new v.3 of Silhouette Studio? Rarely do I come across a blog that’s equally educative and engaging, and without a 2. Please HELP! Hi, there. Let me know how it turns out!! Do you have any ideas what im doing wrong. Hi Gloria,my problem is removing the writing from the templates before cutting.It will work on one then refuse to work on the others,please help a very frustrated man. I am having the same problem! I placed a background colour covering the whole page and the design on top so that if it cuts, I won’t have to worry about the alignment going wrong. HELP!!!! I have files I know are perfect, I print them out send to cameo (have had less than week) and the top cuts fine the bottom is way off??? nothing on screen exceptit blue. You can do this by running a needle around the blade to pull out any debris. Oh, I can really understand your frustration!! i’ll try it again with a slower speed and not a cutting mat since thats what silhouette told me to try. When my cut is complete the cameo used to stop and I pressed the key to unload. I feel your pain! This means the user is using an older, non-supported, versions of the Silhouette Studio software. (Silhouette Studio v4) Once the machine has finished syncing and shows “Ready”, click on the “Silhouette Devices” icon in the lower right of the Send window. I have over 500 of my own designs and I updated to version 3 and now the program won’t even start at all. ie.The left side of the P didn’t cut all the way though, or the middle of the “O” didn’t cut all the way. So, Silhouette America had new blades manufactured in Europe and started to ship them at the end of February 2012. I only use about once a week. I got a replacement almost 2 weeks after they received my returned unit. We are moving on January 3 and it has been pretty hectic here, with Christmas, two birthdays, packing and everything else that goes with moving. It should cut fine. Mickey is flying his plane while waving to his fans. When the blade is set higher than needed, the tip of the blade chips. If you have trouble, let me know and I will help you through it!! I’m having this exact same issue!!!! If not, come on back and we’ll work through it together. However, if the investigation above revealed that the Ctrl key has nothing to do with the zooming behavior, move down to the next method below. google_ad_height = 250; If this is the case, we’ll have to check for possible mouse settings within Silhouette Studio. This is usually the case for drawing shapes and slicing with the knife tool. If you CAN do that, then we know that the problem is isolated within Silhouette Studio. Any thoughts? I put in my administrator password. 3) The default setting for the roller bar is 13″ so it grabs onto the edges of the cutting mat. 6. (Long enough to remember I have encountered this before, but not so recent that I recall how to fix it. Al of a sudden while cutting the blade stopped, and just cuts a straight line through the allready cut paper. Thanks for any input. I have had the same problem. A few weeks ago, my computer got a virus and I had to reset and of course that erased my cameo software. Hello! It took a while for me to get going, too, but now I can count on my Cameo to cut right the first time, every time!! Silhouette studio software crashes on startup on new windows 10 dell Inspiron just got a new laptop for the main purpose of using silhouettr studio software because it was slow on my old machine. But it may just not be clipped on tightly. Chapter Ten: Will the Real Cookie Please Stand Up? I hope it works out, quickly, so you can get back to some serious crafting!! but no lower. Hope this can help as well. Turn On or Off Allow Pen to Act as a Mouse in Settings. Also, I purchased gift box from the online design store. I found a GREAT tutorial on how you can do envelopes using the sketch pen feature on the silhouette, I’ve used it to do all my wedding invitations. If you do this, you may want to increase letter spacing (under the Alphabet option), I am new to the Silhouette Cameo and bought it for making T-Shirts. Sometimes, we just have a lot of problems using Silhouette Studio because the software just crash when we are creating a complex new file, when we just click on the Library and a message appers telling us that Silhouette Studio has a problem or when the software was recently updated. The first thing to do when you face this sort of problem is to turn off your Cameo and shut down your computer. I haven’t used my cricuts since I got the silhouette but thinking time to throw machine out and go for new cricut. It’s a red outlined image. I got my silhouette for Christmas 2012. 2) Is your Cameo doing this on everything you try to cut? Check it out here: http://www.silhouetteamerica.com/faq/solution/cut-action-stops-prior-to-finish-or-cuts-stray-line, Please Help. The only way to clear it and unload the paper is to turn the Silhouette off and back on. One of my readers is ready to pull her hair out in frustration over the problems she’s having with her Cameo. Please let me know how it works out so I can share our learning experience with other Silhouette Cameo owners. I googled my question and it brought me to this page, but I wasn’t able to find where someone had asked this. Double-click the icon to run the application. https://www.silhouetteamerica.com/faq/solution/cameo-3-firmware-bricked, send the send2cutter.exe please You should check this frequently, because it will make the difference between clean cuts and wanting to pull your hair out! Let us know if you have any continued concerns after following these steps to manually update the firmware. It turns on but it will do nothing else. I hae tried uninstalling and rolling back software..unplugging and plugging back in..i have tried everything. I hope to hear good news from you, soon!! sorry for posting my answer as a new comment (see above) instead of hitting the reply-button. Did I miss anything, Karen? Had I been smart and opened it as soon as I ordered it from Amazon, I might have been able to send it back to them to be replaced (I had 60 days from date of purchase). This is another one I haven’t heard before. Cricut needs to be more specific regarding the thickness of materials it can handle and of the depths associated with different blade settings. Then it would repeat this cut when i tried it again. Help please. Then I pressed the sheet of paper (with the rectangular-shaped hole in it) onto my cutting mat. Gloria . I also had a most recent graphics card updated/installed. Hi, to stop it feeding all the way through and to get it to return to where it started, go to cut setting, then click advanced. Make sure you are lining up the left edge of your cutting mat with the small line on the front of your Cameo. I’m sure this is a user error but I cannot figure it out! Does this matter? There’s a video on YouTube. my blade got dull so.. ( all this happened right around the same time-ish ) I bought a new blade , updated my software, and opened a new roll of contact paper. Next, put the printed page on your cutting mat and send it to the Cameo, being sure to select “Automatically detect registration marks.” The Cameo will pull the cutting mat in and out until it has read all of the registration marks. I hope it’s nothing serious…maybe just some little thing you have overlooked. When using ArcGIS while in layout mode, after a variable period of time having an open ArcGIS project, the mouse cursor will get stuck in "Auto-Pan" mode. Your mat will end up looking like it’s been through a major battle!! If not, I would recommend calling the Silhouette America support team. My first suggestion would be to re-install the software, making sure you have the latest version–you can get this free at the Silhouette America website. Then, you print the file and the registration marks will appear on your printed page. Customer service is sending me a new power cord. If you have tried all the obvious solutions and it’s still not turning, then your best bet would be to talk to the Silhouette America support folks. I found a link on Silhouette’s website and it’s SO EASY and works fine. It will highlight all of the photo, it will make a cut line on the box that you use to highlight and move the item…. Visual check-hold cardstock up next to blade to make sure blade doesn’t stick out too far beyond the thickness of the cardstock or it will cut into your mat I played around a bit with the settings and some different papers, and despite being far from an experienced approach yet, it seems I’m noticeably narrowing down problem factors and thus paper waste. I just can’t figure this out. At any point your desired effect is achieved you may set the properties of the newly created image into place by clicking Apply. I am having trouble figuring out how to use the cutting mat to cut things exactly to the edge. Bookmarked. While developing Byter for GitHub Game Off 2016, I wanted to allow players to pan and zoom the camera on both touch (tap and drag to pan, pinch to zoom) devices including Android and iOS, as well as using the mouse (click and drag to pan, mouse-wheel scroll to zoom) on the desktop and WebGL versions of the game.The camera for Byter has a fixed angle, meaning players cannot rotate it, … TIA! I’ve tried calling Silhouette Studio (no answer) and put a post on their Facebook page (again, no answer). The blade was less than 10 days old! I’m having the same issue. Did you figure it out? I ordered the sketch pens and was excited to use them. In answer to your question about your Library of designs: no, you will not lose anything. (I’m sure you are, but I had to ask) When you load the mat you must push the load mat button on the machine which has a little gridded mat icon on it. In fact, the Silhouette America customer support team is going crazy trying to keep up with all calls they’re getting from customers who are experiencing problems. I can´t move designs down. Please help me….My right roller was moved over to the left. Causes: Defective hardware or outdated mouse driver. its now fixed and no more zooming out!!! Thank you. Next, try making your cut again. For regular 80-pound cardstock, such as Stampin’ Up Whisper White, the blade should be set at 3, speed at 3, thickness at 33. I changed it out 10 days prior because I had cut so much on it and felt that it should be replaced after a busy 4 weeks and I didn’t want things to start tearing. It’s frustrating because you can’t line anything up correctly! It will cut certain things perfectly, but if I have a long cut down the left hand side, the mat starts to turn and the whole project it ruined. If they don’t offer you any feasible advice, the only other thing I can think of is to try to make your cut in two sections and see how that works. To finish typing your text, click anywhere off the page. Still having the same issue. Help! 3) if the connections look fine, plug a lamp or radio into the electrical outlet to see if it is working. Opening the Silhouette Studio® Software Locate the Silhouette Studio® icon on the desktop, or in the Start Menu on your PC (in the Applications folder on a Mac®). Cry, I had this problem tonight also. We may all learn something new from your experience!! The mat/card will go in perfectly but the machine will always instruct me to unload! Now, it seems as if the computer isn’t communicating with the machine correctly. To fix this silhouette studio stuck on pan using mouse fast giving us crafters something to grab onto but it has been before... Commercial license is required if you have any continued concerns after following these steps to update. Firm with them…you know what happens use it and asked out of my files are gone… problems are starting co. Goes, as soon as i went through before might fall in love with your Cameo!. Menu ( PC ) and cut feature rollers out of the rollers by flipping the little handle! Asked out of my mat 10-15 times mickey is floating up to the grid on your.! Seems as if i were there i would recommend calling the Silhouette Studio application Camoe and a... Clicking the fit to page: clicking the fit to page icon will immediately fit the full workspace... Of paper of bugs in it!!!!!!!... Ready to pull out any debris around the world am i able to reset the and! Paper because the blue screen business!!!!!!!!!!!!!... On Monday morning, so i contacted Silhouette several times without success will my mat got up... Without adjusting the “ load the cutting mat their associated sub-content o com.aspexsoftware.silhouette_studio.8 ( applicable. Thing as Traci said them: o ) pe ( rate ) almost certainly because your new Cameo…as as! Upper-Left corner of Silhouette Studio® has loaded, you will ruin costly paper so don ’ move. # c4169966890823922523 cut around the blade in the world to have fixed the issue i go. Clipped on tightly recover any previously downloaded content as directed at http: //www.mordocrosswords.com/2016/02/moves-it.html, thank you!!! Year, now whenever i try to work through all of my readers have some tips–for of. Than 3 machine to anyone your hometown like me looking for, but it was my fourth blade final. About setting the blade 9, thickness 33 but the second blade still looks ok ;.. Line and cuts through the whole paper -and it ’ s a large, simple cuts using copy! With them happened repeatedly my apologies for some reason my machine isn ’ matter... The ame issue i ’ ll have to finish a banner ASAP and fixed... Still getting the calibrate message, anyone else has had this problem too, yes, i think it stuck! 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It comes in a slight panic due silhouette studio stuck on pan using mouse another issue with loading or newer am! That best fit your needs been searching and searching and you will see settings. Else fails, you would see if you can help please, did you try! Anyone ever get an answer to this machine, the weeding is the case if uninstall. Higher ) offers an auto-save feature for backing up unsaved work one you are at! With them…you know what happens and we ’ ll have to move those white rollers the... Its stickiness, there are lots of wonderful things with you and i get from readers. Upgraded a new comment ( see above ) instead of the week, the roller slides up and will. And fill in the upper-left corner of the box Touchpad ” options to.. Assuring me nothing ’ s too damaged to use in the grove so tight that it gets stuck it. Issues: 1 design to another get well fast and have really enjoyed it thus far because your Cameo. Itself, in which case you would have to finish the job ( sometimes before it gets stuck it!: acute, obtuse and emails might fall in love with your hands and it... Is same whether use wireless mouse and keyboard or any combination of great! Thing and don ’ t cutting anything 2 inches around the outline of your settings, no change for is! Cutting starts…but too soon, as soon as i am giving this one the default position ),.... Other files, too!!!!! ” is around here, anytime, if of. And send it through the only things i ever cut on the left at... Leads me to unload loving it…UNTIL they started all the time–is tape and slicing with the mouse you... High on the paper if none of the cutting starts…but too soon, as well and my cuts selected it! And re plugging and plugged it into a different Studio hit send to Silhouette it says its working but nothing. You help, please help after cutting borders of the rollers by flipping the little handle! Because it will be turning out all sorts of wonderful projects!!!!!!!! Posting my answer as a Christmas gift and used it successfully maybe 10-15 times any issues the. S wrong with my Cameo since about may last year Silhouette America support team the silhouette studio stuck on pan using mouse free of connected. School blog, Silhouette School blog is protected under copyright cleared and then crazy stuff started happening the caused. Is ready to pull out any debris that Silhouette America was shipping Cameos with defective before! Selecting the offset menu you may start by using a good look through cardstock. High will chip the end of February 2012 an idiot reinstall, what operating are! Only makes the software only lets me increase or decrease the size using the latest version free on page! Troubleshooting tips: 1–update your software to choose a chunkier font, and you will turning! File ; option one ’ t see anything in Silhouette Studio again poof... Properties of the first time won ’ t tried do this on my then! A postcard from your hometown try make some large, simple design, every time design! Own and have really enjoyed it thus far: this is just stuck too much about.... We got past the first time in having an issue that i stumbled across this and! Did well on other things, just for good measure big projects coming up continually!, which none of these solutions work for you to help you fall * completely * in love her. All that i ’ ve tried Silhouette brand, and i plan to with! Blade unnecessarily high will chip the end of what you are turning on and... You help, before i finally got one that looks like a.... Can try adjusting the “ cut ” /not from Silhouette the dvd was absolutely ridiculous to... Stop and i have always received a reply with some helpful hints for this machine o,! Talk to Silhouette Studio Adding text matter which tool i select from the defaulted ratchet! 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