The washer may experience a leak if the drain hose has come loose or isn’t inserted far enough into the drain. Your LG washer will not operate if its lid is open, so ensure nothing is caught under the edge to prevent it from properly shutting. Open the lid and look inside. If this is the case in your laundry room, we suggest you to install non-skin pads to prevent the washer from moving. Now turn the bolts clockwise to raise the washer, or counterclockwise to lower it. Smart Diagnosis™ LG's Smart Diagnosis™ is a fast and easy way to troubleshoot issues without having to call a technician. 21 Kg Top Load washing Machine, Black Steel Colour, TurboWash3D™, Steam, Auto Tub Clean, Full Stainless Steel Tub, Auto Pre-Wash, ThinQ™ TurboWash3D™ Steam LG Washer Troubleshooting Guide. I have no idea what the background noise was. The Smart Diagnosis feature is available in the LG SmartThinQ App. When it starts running, check to see if it rocks or vibrates during the spin cycle. -LG Laundry Smart Diagnosis application works with LG appliances* that are equipped with the Smart Diagnosis system. I may be the only one who struggled with this. Get your questions answered about product setup, use and care, repair and maintenance issues. To complicate things further, an LG rep told me Smart Diagnosis is "available on all LG washers," but not every LG washer is Wi-Fi-enabled (the WT1801HVA doesn't have Wi-Fi). With the ability to adjust the speed of the motor's rotation, this technology provides energy saving efficiency up to 36% while ensuring good and durable operation, and clothes are always washed in a strong and dark yoke. Press the power button to turn it back on. They are leveling, uneven load type and distribution, and the selected washing cycle. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). © Copyright 2020 Hearst Communications, Inc. Smart Diagnosis - Laundry Dryer LG Dryers are equipped with all of the latest innovations, even when it comes to troubleshooting. The new washer and dryer in the LG smart appliance line offers self-diagnosis capabilities, so it can tell a user via their smartphone when and why it’s experiencing a problem. You can rely on Smart Diagnosis for accurate advice whenever you need it. Check to see if water is backing up from the pipe when the machine drains. In this case, add a few items to balance the load. LG Mega Capacity Smart Front Load Washer with TurboWash 360° - 5.0 cu. Does the error display on the display screen? ft. 1199.99 LG Ultra-large Capacity Front Load Washer - 4.5 cu. Three important factors triggers the uE/UE error. Place around six pounds of laundry in the washer. If it backs up, contact a plumber to remove the clog. If one side is more exposed than the other, you need to raise the side to which the tub is leaning. If you hear a vibrating sound when you start your washer for the first time, it may mean packaging materials such as the shipping bolts were not removed. NOTE: It is normal for the unit to be noisier or have more vibrations when the drum is first speeding up at the beginning of the spin cycle OR when the drum slows down at the end of the spin cycle. In this case, manually redistribute the load to even out the weight distribution. Get information on the LG FH4G6TDG2. We apologize for this inconvenience. So which app do you use? Get cycle status updates from your LG smart washer without ever stepping foot in the laundry room. But that’s just the beginning. (GMT -05:00, United States of America local time) Blair holds a Bachelor of Arts in Writing Seminars from the Johns Hopkins University in Baltimore, Maryland. Please like and comment if this helped. If your LG washer is giving you trouble, it's always a good idea to try some basic troubleshooting yourself, before you call customer service. As well as providing a diagnosis service, it also offers tips & recommendations to maintain your product. Stop the cycle and redistribute the load for proper balance. Place around six pounds of laundry in the washer. Based in New York City, Jennifer Blair has been covering all things home and garden since 2001. LARGE ITEMS: If this happens when washing bed sheets, blankets, or other large items, they may be tangled up causing the unbalanced load. Check the manual for the proper procedure for adjusting the machine’s leveling feet. How to enter LG Smart Diagnosis for Top Load washer . Page 8: … If the tub is NOT centered (refer to picture with arrow pointing to "tub tilted to one side" ) re-adjust the front feet. Smart Diagnosis™ Technology helps diagnose and solve some problems that may be encountered quickly and correctly. Certain load types may not distribute the weight of the load evenly, resulting in an unbalanced load and the uE/UE code. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. When water leaks around your LG washer, the inlet hose connection may be loose. Go to page top. The Smart Diagnosis feature is available in the LG SmartThinQ App. You can read the brief description and press ok. From the smart diagnosis in a new screen, simply tap on the Wi-Fi diagnosis button. JavaScript appears to be disabled in your browser. It may also be necessary to reduce the spin speed. Write Your Own Review. Optional permissions are not required to use the app but restrictions to certain features may apply. With the washer may leak if the drain in new York City, Jennifer Blair has been covering all home! 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